Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or interact with https://www.santetherapy.org/ (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or services that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

When you use our contact form, we collect personal information you provide, such as your name, email address, and the content of your message. When you book an appointment, you are redirected to a secure, HIPAA-compliant third-party client portal. All sensitive client data is handled exclusively through that portal, in accordance with its own privacy policy and federal health privacy laws. We refer to the information you provide to us directly as “Contact Information.”

How We Use Your Personal Information

We use the Contact Information that we collect to communicate with you and respond to your inquiries. We use the Device Information to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Data Security and Confidentiality

The security of your personal information is important to us. The Site uses SSL encryption to protect data transmitted over the internet. Please note that while our contact form is secure, sensitive health information should never be sent via email or through the contact form. For your protection and privacy, all Protected Health Information (PHI) is handled through our secure, HIPAA-compliant client portal.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Changes to this Privacy Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at nicoletta.cardilli@santetherapy.org or by mail at:

Sante Therapy
9800A McKnight Road Suite 202
Pittsburgh, PA 15237